Cancellation,Refund and Returns Policy

Return and Replacement Policy:

At PRABHASHREE HERBAL OIL , our aim is to ensure your utmost satisfaction with every purchase you make. We understand that sometimes issues may arise, and we are here to assist you in resolving them promptly and efficiently. Please review our Cancellation,Return and Replacement Policy below:

1. Cancellation: Customer can cancel the product at the time of delivery as well as within 24 hrs of product placed and will get the refund within 2-3 business days

2. Defective Products: We take pride in the quality of our products and strive to ensure they reach you in perfect condition. However, in the rare event that you receive a defective item, we offer returns and replacements. Defective products are those with manufacturing defects or damages incurred during shipping.

3. Return Process:

   • To initiate a return for a defective product, please contact our customer support team within 3 days of receiving your order.
   • Provide details of the defect along with clear images if possible. This helps us expedite the process and serve you better.
   • Our customer support team will guide you through the return process, including providing you with a return shipping label.

4. Replacement:

   • Upon receiving the defective item and verifying the issue, we will promptly proceed with the replacement process.
   • Replacement items will be sent out at no additional cost to you.

5. Conditions for Return:

   • The item must be in its original packaging and unused.
   • Returns must be initiated within 3 days of receiving the order.
   • We reserve the right to refuse returns if the product is found to be tampered with or damaged due to mishandling.

6. Refund Policy:

   • Please note that we do not offer refunds for defective products.
   • We only provide replacements for items deemed defective after inspection.

7. Contact Us:

   • If you have any questions or concerns regarding our Return and Replacement Policy, please feel free to reach out to our customer support team. We are here to assist you every step of the way.